Delivery & Returns
Delivery
Our products are supplied by their maker in the European Union. After you place an order we confirm the delivery details and timing with you by email.
Larger items such as climbing walls and wall bars are bulky, so please make sure someone can receive them. If you have a question before you buy, contact us and we will help.
Returns and your right to cancel
You have a legal right to cancel an order within 14 days of receiving your goods (Consumer Contracts Regulations 2013). To cancel, contact us with your order number and we will guide you through returning the item.
If an item arrives faulty or damaged, contact us as soon as possible with photos and your order number.
Installation and safety
Install climbing and gym equipment exactly as described in the maker's instructions, on a wall or ceiling that can carry the load, and always supervise children while they play.
Shop with confidence
Delivery confirmed by email
We confirm delivery details with you after you order. See our delivery page for how it works.
Secure Checkout
Card details are encrypted during payment. We never see or store your card number.
Your right to cancel
You have a legal right to cancel within 14 days of delivery. Read how returns work.
Friendly support
Questions about sizes, fitting or your order? Ask us before or after you buy.
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